IntercityHotel Budapest

Have early check-in. Staff and friendly and provided help efficiently :)

The location is strategic near Keleti train station and from there, it connects to Budapest's places of interest via tram, bus, metro and taxis. It is also a hub connecting to other parts of Europe via trains. It's also walking distance to Arena mall and the many shops around Keleti Railway station. Checking in and out was smooth with friendly staff. Room was reasonably large, clean, good air condition, strong water pressure and WiFi connection. Breakfast was nice with breads, fruits, meats and coffee from machines.

I booked a room with a high floor city view online but they just gave me a room with low floor garden view. Therefore, I asked them to change the room with a city view for me. They assigned me to a low floor city view this time. I've already given up on the levels of the floor aiming to make everyone's life easier. However, I discovered that the door can't be locked and the sink drains really slow in a speed that is honestly unacceptable in my new room. I was really frustrated to go down to the reception to change a new room again. As a 4 star hotel, I'm absolutely disappointed that they didn't even have the intention to come up to my room and pass me a new room key with apologies but instead, they asked me to go down with all my luggages to pick up a new room key TWICE. Poor service attitude from the reception lady with a long blonde hair and big round eyes, naming "Cindy". The room is modern and spacious but the door lock can't function properly still. Plus, there're only TWO complimentary bottles of water per stay (no matter how long your stay is), so it's quite inconvenient that you need to buy the water in the lobby at a higher price or anywhere before you return to the hotel. The location of the hotel is good, there're bus, metro, fast food restaurants, Starbucks nearby with a very nice city landscape.

Amazing hotel, nice view

It was nicr

We stayed for 4 nights and although the location is excellent for transport, the area had a few homeless and dodgy people around. The location is just a few minutes walk from Keleti train station, has a Metro station for lines M2 and M4, and also has numerous bus routes and also trams 24 and 24A. We used Bolt/Uber to and from the airport which was around 10,000 HUF. The hotel is a typical city hotel similar to Premier Inn. The rooms were adequate if a little small. The bedscwe found uncomfortable as they were very soft and springy. Room cleaning was a bit poor with just towels being changed and we had to call to get some supplies replenished. Breakfast was quite good with a decent variety. We found the staff slow to top up items, and also clearing tables was poor. Plenty of tables available but still dirty. Free bottles of water on arrival and they also had iced water in the reception area daily which was appreciated in the extremely hot weather.